Shipping policy

At Autism Bud, we work to ensure your order is carefully prepared and delivered as smoothly as possible.

Shipping & Delivery Times

We currently offer two shipping options:

Standard Delivery: Orders typically arrive within 5–7 business days.

Express Delivery: Orders typically arrive within 3–5 business days.

Business days do not include weekends or public holidays. Please note that delivery times are estimates and may occasionally be affected by carrier delays, weather, holidays, customs, or other circumstances outside our control.

Order Confirmation & Tracking

Once your order has been placed, you will receive an order confirmation at the email address provided during checkout.

When tracking information becomes available, it will be sent to you so you can follow the progress of your delivery.

Order Cancellations

If you would like to cancel your order, you must submit a cancellation request within 24 hours of placing your order.

Please contact us at hello@autismbud.com with your order number and cancellation request.

After the 24-hour cancellation window has passed, we cannot guarantee that your order can be cancelled, as it may already have entered the fulfillment process.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us at hello@autismbud.com as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment or has been shipped.

Lost, Delayed, or Damaged Packages

If your order arrives damaged, contains an incorrect item, or appears to have been lost in transit, please contact us at hello@autismbud.com with your order number and details of the issue.

Our team will review the situation and help determine the appropriate resolution.

Questions About Your Order

If you have any questions regarding shipping or your order, please contact us at:

hello@autismbud.com